Company: tims Aether LLC
Contact: relation@timsaether.com
This policy applies to on-site home repair services and associated materials (e.g., replacement parts) provided by tims Aether LLC.
Refund Eligibility
- 30-day full refund (service cancellation): If you cancel your scheduled repair appointment at least 24 hours before the confirmed time, you qualify for a 100% full refund of any pre-paid deposit or service fee.
- 15-day partial refund (service dissatisfaction): If you are unsatisfied with completed repair work (e.g., work fails to meet agreed-upon standards), submit a refund request within 15 days of service completion. Our team will re-inspect the work, and a partial refund (proportional to the issue) will be issued if the dissatisfaction is validated.
Non-Refundable Cases
No refunds will be issued if:
- You cancel an appointment less than 24 hours before the scheduled time (a 25% cancellation fee applies);
- The issue stems from pre-existing damage not disclosed to our team before service;
- You request changes to the original service scope after work is completed;
- Work is finished in line with agreed terms (e.g., meets standard repair guidelines).
Return Policy (Materials)
To return unused/defective repair materials (e.g., unopened replacement parts) for credit:
- Mail items to the address below within 15 days of receipt;
- Items must be in original, unaltered condition.
Return Address:tims Aether LLCAttn: Refund Department1150 Syracuse St Apt 8-147, Denver, CO 80220, USA
Return shipping costs are the client’s responsibility. We are not liable for lost, stolen, or damaged return packages.
Refund Processing
- Submit a request to
relation@timsaether.com(include order ID, service date, and reason); - Requests are reviewed within 3–5 business days (re-inspections may apply);
- Approved refunds are credited to your original payment method within 7–10 business days.